Contracts and terms
Annexes and Schedules: Where the Real Terms Actually Live
The order confirmation is three pages long and looks complete. It has a price, a speed, a term and a signature field. Then the confirmation email links to…
The order confirmation is three pages long and looks complete. It has a price, a speed, a term and a signature field. Then the confirmation email links to…
A couple signs up for fiber on a Tuesday evening, mostly because the sales page promised a price that fits the budget and a speed that sounds like…
Nine months into a contract, a reader opens the account portal to check a bill and notices the plan name has changed. Nothing was signed, no email arrived,…
A household moves a large photo library to cloud storage over a weekend, and by Monday evening the upload speed has dropped to something that feels like an…
The installer leaves at eleven on a Thursday, the first speed test reads a little under what the sales page promised, and by Saturday the household is wondering…
A bill arrives in April with a line that was not there in March, headed something like annual price adjustment. The amount is small, three or four units…
A tenant orders fiber, pays for installation, and waits three weeks for an engineer who arrives, looks at the wall, and explains that the building's internal wiring belongs…