Pricing and fees
Activation, Connection and the One-Off Charges That Are Not One-Off
The order confirmation lists a monthly price, a term and a small note about a one-off charge. The note is easy to read as a formality, the kind…
The order confirmation lists a monthly price, a term and a small note about a one-off charge. The note is easy to read as a formality, the kind…
A household on a low income pays the standard rate for broadband because nobody told them a cheaper product exists. The product is real, it is advertised on…
A payment fails because a card expired, and nobody notices for eleven days. The service still works, the amount is small, and the household assumes it will be…
Fifteen months into a twenty-four month term, a job changes and the household needs to move. The provider is sympathetic, explains that the contract has nine months left,…
A router sits on a shelf in the hall, humming quietly, costing six units a month. Over two years that is a hundred and forty-four, which is roughly…
The offer says thirty a month for eighteen months. The household budgets thirty, signs, and enjoys a first year in which the bill matches the number in the…
The offer is broadband plus television plus a mobile line for less than the three bought separately, and on the face of it the arithmetic works. Two years…