Four calls, two web chats and a promise that somebody will call back. The fault persists, the compensation has not appeared, and the household has started to feel…
The removal van is booked, the tenancy ends in three weeks, and the broadband contract has fourteen months left. The provider offers three options: transfer the service to…
A household decides to switch, cancels the old provider on a Monday, orders the new one on a Tuesday, and spends nine days without broadband because the old…
A household realises after six months that it is paying for a speed tier it never uses. The line delivers eight hundred megabits, the actual requirement is a…
The new provider's page offers a one-touch switch, which sounds like a single button that moves everything across. The household clicks it, supplies an account number, and waits.…
A household has been on a cable connection for a decade and orders fiber because the upload figure is four times higher. The install is straightforward, the new…