Speeds and reliability
What “Up To” Means When It Appears in a Broadband Contract
The phrase appears in the plan name, in the small print and in the answer a support agent gives when a household complains: the service is advertised as…
The phrase appears in the plan name, in the small print and in the answer a support agent gives when a household complains: the service is advertised as…
Fifteen months into a twenty-four month term, a job changes and the household needs to move. The provider is sympathetic, explains that the contract has nine months left,…
A farmhouse four kilometres from the exchange gets eight megabits down and half a megabit up, on a line that has been the only option for a decade.…
A family moves into a house that was completed three weeks earlier. Every utility is connected except one: the broadband, which cannot be ordered because the address does…
A router sits on a shelf in the hall, humming quietly, costing six units a month. Over two years that is a hundred and forty-four, which is roughly…
The offer says thirty a month for eighteen months. The household budgets thirty, signs, and enjoys a first year in which the bill matches the number in the…
The installer leaves at eleven on a Thursday, the first speed test reads a little under what the sales page promised, and by Saturday the household is wondering…
The call starts well. Then one participant's face freezes for two seconds, the audio continues without them, and the meeting carries on around a gap. The household's speed…
A household calls support, reports a speed of forty megabits on a five hundred megabit plan, and is asked to run a test. The test is run on…
The engineer asks where the router should go, and the household says by the television, because that is where the old one was. Two years later, every device…