Speeds and reliability
Advertised Speed and Busy-Hour Speed: Why the Gap Exists
The plan says one gigabit. The first test, run on a Tuesday afternoon with the laptop next to the router, reads nine hundred and forty. The second test,…
The plan says one gigabit. The first test, run on a Tuesday afternoon with the laptop next to the router, reads nine hundred and forty. The second test,…
A bill arrives in April with a line that was not there in March, headed something like annual price adjustment. The amount is small, three or four units…
Two houses, four metres apart, one street. Number fourteen orders a gigabit and gets an install date. Number sixteen enters the same postcode, receives a message about availability…
The account closes, the final bill arrives with a charge for a router that was posted back eleven days after the deadline, and the household spends an evening…
The offer is broadband plus television plus a mobile line for less than the three bought separately, and on the face of it the arithmetic works. Two years…
The new provider's page offers a one-touch switch, which sounds like a single button that moves everything across. The household clicks it, supplies an account number, and waits.…
A household has been on a cable connection for a decade and orders fiber because the upload figure is four times higher. The install is straightforward, the new…
A tenant orders fiber, pays for installation, and waits three weeks for an engineer who arrives, looks at the wall, and explains that the building's internal wiring belongs…
Two plans sit side by side on a comparison page. The first offers a thousand megabits down and fifty up. The second offers three hundred down and three…
The appointment window is eight in the morning until one in the afternoon. At half past twelve a van arrives, an engineer walks the property, asks where the…