Pricing and fees
Activation, Connection and the One-Off Charges That Are Not One-Off
The order confirmation lists a monthly price, a term and a small note about a one-off charge. The note is easy to read as a formality, the kind…
The order confirmation lists a monthly price, a term and a small note about a one-off charge. The note is easy to read as a formality, the kind…
Four calls, two web chats and a promise that somebody will call back. The fault persists, the compensation has not appeared, and the household has started to feel…
Two houses on the same road order the same package from the same provider and receive different speeds. One is connected by a fiber cable that terminates inside…
A network announces that fiber is coming to a town. A household registers interest, receives a confirmation email, and waits. Eighteen months later a neighbour mentions that the…
The power goes out at nine in the evening, and with it goes the broadband, the landline and the mobile signal booster. A household with a medical alarm…
A household moves to a new place, orders the fastest plan on the street, and discovers in the first week that video calls drop whenever somebody opens a…
A household counts the boxes after an install and finds three: a small unit on the wall with a green light, a taller unit on a shelf with…
The order confirmation is three pages long and looks complete. It has a price, a speed, a term and a signature field. Then the confirmation email links to…
A couple signs up for fiber on a Tuesday evening, mostly because the sales page promised a price that fits the budget and a speed that sounds like…
A household checks availability, enters a postcode, and is told that fiber is available at speeds up to a gigabit. They order, wait three weeks, and receive a…